Privacy Policy

Last updated: January 2024

Snappy-Lift Financial Education Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our services or visit our website.

Who We Are

We are a financial education company registered in England and Wales under company number 12847593. Our registered address is Unit 14, Riverside Business Centre, Victoria Embankment, London EC4Y 0HJ.

For data protection purposes, we are the data controller. If you have questions about how we handle your data, you can reach us at [email protected].

Information We Collect

We collect information in several ways depending on how you interact with us:

Information You Provide

  • Contact details such as name, email address, and postal address when you enquire about our services
  • Professional information including job title and employer when relevant to corporate programmes
  • Financial information you choose to share during educational sessions (we do not require or store sensitive financial account details)
  • Feedback and survey responses you submit

Information Collected Automatically

  • Technical data including IP address, browser type, and device information
  • Usage data such as pages visited, time spent on site, and navigation patterns
  • Cookie data as described in our Cookies Policy

How We Use Your Information

We process your personal data for the following purposes:

  • To respond to your enquiries and provide requested information about our programmes
  • To deliver educational services you have enrolled in
  • To send programme-related communications including schedules, materials, and follow-up support
  • To improve our website and services based on how visitors use them
  • To comply with legal and regulatory requirements
  • To send marketing communications where you have given consent

Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Contract: Processing necessary to fulfil our agreement with you when you enrol in a programme
  • Legitimate interests: Processing necessary for our business operations, provided these do not override your rights
  • Consent: Where you have explicitly agreed to processing, such as for marketing emails
  • Legal obligation: Where we must comply with legal requirements

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who help us operate our business (hosting, email delivery, analytics), bound by contracts requiring them to protect your data
  • Professional advisers including lawyers and accountants when necessary
  • Regulatory bodies or law enforcement when legally required

Data Retention

We keep your information only as long as necessary for the purposes described in this policy:

  • Programme participant records: 7 years from the end of your involvement, for tax and regulatory purposes
  • Enquiry data: 2 years from last contact unless you become a participant
  • Marketing preferences: Until you withdraw consent
  • Website analytics: 26 months

Your Rights

Under data protection law, you have rights including:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Ask us to correct inaccurate information
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Ask us to limit how we use your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain types of processing
  • Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

International Transfers

Some of our service providers may be located outside the UK and European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated through our website or directly to you where appropriate. The date at the top indicates when this policy was last revised.

Complaints

If you have concerns about how we handle your data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at snappy-lift.com.

Contact Us

For privacy-related enquiries:

Data Protection Contact
Snappy-Lift Financial Education Ltd
Unit 14, Riverside Business Centre
Victoria Embankment
London EC4Y 0HJ
Email: [email protected]